Data protection

The website is an offer of the Hessische Hausstiftung, Hainstraße 25 b, 61476 Kronberg, as owner of the Schlosshotel Kronberg.

The Schlosshotel Kronberg (hereinafter referred to as the “Schlosshotel”) takes data protection seriously and wishes to ensure that your privacy is protected when using the Schlosshotel Kronberg website. We have therefore created this data processing policy to explain how we handle your data. You can print or save this document by using the usual functionality of your Internet service program (= browser: usually “File” -> “Save as”).

The Schlosshotel Kronberg reserves the right to adapt the content of this data protection notice from time to time. It is therefore advisable to take note of the information on data processing again at regular intervals.

§ 1 Personal data

1 The Schlosshotel, processes and uses your personal data only with your consent or if permitted by law. We will only collect, process and use personal data that is necessary for the performance and use of the services of the Schlosshotel Kronberg or that you provide voluntarily.

2 Personal data is all data that contains information about the personal or factual circumstances of a specific or identifiable customer. This includes, for example, the name, e-mail address, residential address, gender, date of birth, telephone number, age and also payment data.

§ 2 Purposes of the collection of personal data

The Schlosshotel Kronberg requires your personal data for the following purposes:

• To process your reservation (your e-mail address and general booking data),

• to answer your questions (your e-mail address, possibly your telephone number)

• To send the newsletter (your e-mail address and your name)

§ 3 Automatic data collection through cookies

Cookies are small files that are stored on your data carrier and that save certain settings and data for exchange with our system via your browser. There are basically two different types of cookies. There are so-called “session cookies” as well as temporary or permanent cookies. While session cookies are deleted as soon as you close your browser, temporary or permanent cookies are stored on your data carrier for a longer period of time or indefinitely. This storage helps us to design our offers for you accordingly, but also makes it easier for you to use our website. By saving certain entries you make, repetitions can be avoided. The following data is automatically collected by the computer system using cookies when you access the website

• Your Internet address (IP address),

• browser type and version,

• Website from which you visit the Schlosshotel website (referrer URL),

• Operating system used,

• Website from which you are redirected to other websites,

• Date and time of your access.

This data is stored separately from any other data you may provide to the Schlosshotel. There is no linking of the data with your other data. They are evaluated for statistical purposes so that the Schlosshotel Kronberg can optimize its website and other offers. The data will be deleted after evaluation.

If you do not wish cookies to be used, you can block their use in your browser. It cannot be ruled out that this will impair the functionality of the Schlosshotel Kronberg website.

§ 4 Newsletter

If you register for our newsletter, the data you provide will only be processed and used by us, the Schlosshotel Kronberg. You have the option to object to receiving the newsletter at any time by clicking on the link at the end of a newsletter or via our homepage.

§ 5 Transmission of personal data to third parties

In order to process your orders, it may be necessary for us to transfer your personal data to third parties. The data will only be used to fulfill the obligations or tasks incumbent upon them. Transfers to state institutions or authorities only take place within the framework of mandatory national legislation.

§ 5.1 Transmission of personal data in the context of online booking

You have the option of booking your stay via various booking portals. At this point, we have no influence on which personal data is forwarded to us by the provider.

If you book your stay via our homepage, all data will be collected by the service provider Travel Click and forwarded to us in the form of an e-mail, with the exception of credit card details.

§ 5.2 Transmission in the context of applications

We process the data that you have sent us in connection with your application in order to check your suitability for the position (or possibly other positions in our company) and to carry out the application process. The legal basis for the processing of your personal data in this application process is primarily Section 26 BDSG of the General Data Protection Regulation. According to this, the processing of data required in connection with the decision on the establishment of an employment relationship is permitted.

Your application data will be reviewed by the HR department upon receipt of your application. Within our company, we will determine whether your application is suitable for the position we have advertised. For this purpose, we may pass on the information from your application internally to persons authorized to make decisions. We would like to inform you that, in accordance with the General Data Protection Regulation, you have the right to request information about your data stored by us at any time and to have it changed or deleted. Please contact our HR department for this purpose. If you are not hired, your application documents and the personal data sent with them will be deleted after a maximum of six months. Please understand that we will not return application folders received by post, but will destroy them.

We partly use the Hotel Career website (published by YOURCAREERGROUP GmbH, Völklinger Straße 1, 40219 Düsseldorf) for the application process. This company acts as a service provider for us and may also obtain knowledge of your personal data in connection with the maintenance and care of the systems. The Grandhotel Hessischer Hof accesses this data in a protected area. However, the data protection provisions of the service provider apply.

§ 5.3. Profiling

Profiling is any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

§ 6 Duration of data storage

Your personal data will only be stored for as long as is necessary for the provision of the Schlosshotel's services. Sometimes it may be necessary to store data for a longer period due to statutory or legal obligations.

§ 7 Data security

The Schlosshotel Kronberg has implemented technical and organizational security measures to protect your data, in particular against loss, manipulation or unauthorized access. We regularly adapt our security precautions to ongoing technical developments.

§ 8 Name and address of the controller responsible for processing

The controller within the meaning of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is the:

Schlosshotel Kronberg

Inhaber Hessische Hausstiftung

Hainstraße 25 b

61476 Kronberg im Taunus


Tel.: +49 (6173) 701-01


§ 9 Name and address of the data protection officer

The data protection officer of the controller is

EU-CON BeraterForum GmbH

Herr Markus Weuthen

Waldfeuchter Straße 266

52525 Heinsberg


Tel.: +49 (2452) 993311


§ 10 Use of Google Analytics

“This website uses Google Analytics, a web analytics service provided by Google Inc (”Google"). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by clicking on the link below.

following link ( to download and install the browser plugin.

You can find more information on this at or at (general information on Google Analytics and data protection). We would like to point out that on this website Google Analytics has been extended by the code “gat._anonymizeIp();” in order to ensure an anonymized collection of IP addresses (so-called IP masking).

§ 11 Facebook

Privacy policy for the use of Facebook plugins (Like button)

Plugins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our pages. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our site. You can find an overview of the Facebook plugins here: When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information on this can be found in Facebook's privacy policy at

If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

§ 12 Twitter

Privacy policy for the use of Twitter

Functions of the Twitter service are integrated on our pages. These functions are offered by Twitter Inc, Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and made known to other users. Data is also transmitted to Twitter in the process.

We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Twitter. Further information on this can be found in Twitter's privacy policy at

You can change your data protection settings on Twitter in the account settings at

§ 13 Use of PIWIK

Our website uses Piwik, which is a so-called web analysis service. Piwik uses so-called “cookies”, which are text files that are stored on your computer and enable us to analyze the use of the website. For this purpose, the usage information generated by the cookie (including your shortened IP address) is transmitted to our server and stored for usage analysis purposes, which serves to optimize our website. Your IP address is anonymized during this process so that you as a user remain anonymous to us. The information generated by the cookie about your use of this website is not passed on to third parties. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

If you do not agree to the storage and analysis of this data from your visit, you can object to the storage and use of this data at any time by clicking below. In this case, a so-called opt-out cookie will be stored in your browser, which means that Piwik will not collect any session data. Please note: If you delete your cookies, the opt-out cookie will also be deleted and may have to be reactivated by you.


§ 14 Share This

This website uses plugins of the bookmarking service ShareThis, which is offered by ShareThis Inc (“ShareThis”), 250 Cambridge Avenue, Palo Alto, CA 94306, USA. When you visit our website, ShareThis learns your IP address and that you have visited the Initiative Pro Höchst e.V. website with this IP address.

With the help of the ShareThis plugins, users can bookmark websites available on the Internet and share or post links to corresponding websites in social networks such as Twitter, Facebook, Xing or Google+ or recommend the content there.

If a website visitor uses one of these functions and is also online with the corresponding service (e.g. Twitter, Facebook or Google+), the visit to our website is assigned to the respective user there.

Further information on data collection, analysis and processing of your data by ShareThis and your rights in this regard can be found in the ShareThis privacy policy at

§ 15 Double Click

To analyze the use of the BIG website, we use a floodlight tag from DoubleClick. This file allows DoubleClick to recognize a unique cookie on your web browser, which in turn allows us to determine which advertisements brought you to our website. The cookie was placed by an advertising partner who works with DoubleClick. The information collected and shared using cookies or Spotlight technology is anonymous and not personally identifiable. It does not contain your name, address, telephone number or e-mail address. Important to know: You can deactivate the use of the Double Click DART cookie at any time on the Google website.

§ 16 Rights affected

a) Right to information Art. 15 DSGVO

b) Right to rectification Art. 16 DSGVO

c) Right to erasure Art. 17 DSGVO

d) Right to restriction of processingArt. 18 DSGVO

e) Right to data portability Art. 20 DSGVO

f) Right to object Art. 21 DSGVO

The data subject may object to processing by the controller at any time if the processing is based on Art. 6 (1e) or (f) GDPR (task carried out in the public interest or in the exercise of official authority vested in the controller or for the purposes of the legitimate interests pursued by the controller). This also applies to profiling based on this.

The Schlosshotel shall no longer process the personal data in the event of the objection, unless we can

- demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or

- the processing serves the establishment, exercise or defense of legal claims

In the case of direct advertising, there is no balancing of interests. An objection leads to an immediate processing stop. This also applies to profiling insofar as it is associated with such direct advertising. If the data subject objects to the Schlosshotel to the processing for direct marketing purposes, the Schlosshotel will no longer process the personal data for these purposes.

In the case of processing for scientific or historical research purposes or for statistical purposes, the objection also leads to a processing stop, unless the processing is necessary to fulfill a task in the public interest.