Our terms and conditions

General terms and conditions for events

I. Scope of application

These terms and conditions apply to contracts for the temporary use of rooms and/or other areas (e.g. outdoor facilities) of the hotel for the organisation of events (e.g. banquets, conferences, celebrations, seminars, meetings, exhibitions, presentations, etc.) as well as for all other related services and deliveries of the hotel.

The customer's general terms and conditions shall only apply if this has been expressly agreed in writing in advance and countersigned by the hotel

II Conclusion of contract and contract partners, subletting

The contractual partners are the hotel and the customer. The contract is concluded by offer and acceptance. It is irrelevant whether the offer was made by the customer or the hotel.

The customer may only sublet or re-let rooms, areas and showcases or use them for purposes other than those agreed if the hotel has given its prior consent in text form. If the hotel refuses consent, the customer is only entitled to terminate the contract if he is a consumer (§ 13 BGB) and the hotel cannot invoke an important reason for its decision.

III Services, prices, payments and counter-rights

The hotel must provide the agreed services, in particular the rooms and areas booked by the customer. However, the customer is only entitled to the provision of certain rooms if the hotel has confirmed this in text form.

The customer must pay the hotel's agreed prices for the provision of the rooms/spaces. If the customer utilises further services of the hotel or has arranged for services or expenses of the hotel to be provided to third parties, the customer must pay the applicable or agreed prices. This also applies in particular to claims by copyright collecting societies (e.g. GEMA). In the case of events with entertainment subject to GEMA registration, the hotel merely acts as an intermediary. Registration with GEMA is the responsibility of the organiser, or alternatively the artist engaged by the organiser. In the event of failure to do so, only the organiser shall be fully liable. However, the hotel is not obliged to conclude contracts with such companies without a separate agreement.

The agreed prices include the respective statutory value added tax. If there are more than 4 months between the conclusion and fulfilment of the contract and the price that the hotel generally charges for such services increases, the contractually agreed price shall increase accordingly.

Hotel invoices without a due date are payable immediately upon receipt of the invoice without deduction. The hotel may demand immediate payment of due claims from the customer at any time. In the event of late payment, the hotel is entitled to charge the applicable statutory default interest of currently 8% above the base rate or, in the case of legal transactions involving a consumer, 5% above the base rate. The hotel reserves the right to provide evidence of higher damages. The hotel may charge a reminder fee of EUR 10.00 for each reminder after default has occurred.

The hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract in the form of a credit card guarantee, a deposit or similar. The amount of the advance payment and the payment dates shall be agreed in writing in the contract. Otherwise, 50% of the expected turnover must be paid up to 4 weeks before the start of the event.

In justified cases, e.g. payment arrears of the customer, the hotel is entitled to demand an advance payment or security deposit within the meaning of the above No. 5 or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration, even after conclusion of the contract up to the beginning of the stay.

The hotel is further entitled to demand from the customer at the beginning and during the stay a reasonable advance payment or security deposit within the meaning of No. 5 above for existing and future claims arising from the contract, insofar as such has not already been made in accordance with No. 5 and/or 6 above.

The customer may only exercise a right of retention, offset or reduce a claim if it is undisputed or has been recognised by declaratory judgement.

IV. Cancellation by the customer and non-utilisation of services

The customer is only entitled to withdraw from the contract free of charge if he cannot reasonably be expected to adhere to the contract for reasons for which the hotel is responsible, if the hotel has previously agreed to the cancellation in text form or if a right of cancellation has been agreed between the customer and the hotel in text form. Such an agreed right of cancellation shall lapse if it has not been exercised in text form within the period granted by the hotel.

If the customer cancels although he was not or no longer entitled to do so, the following shall apply:

a) He shall remain obliged to pay the full amount for the services arranged with third parties and to pay the agreed room rent, even if he does not utilise the contractually agreed services. If the rooms/spaces can be sublet, the room rent received from this subletting shall be offset against the price agreed with the customer. If the rooms/spaces cannot be sublet, the hotel shall be obliged to deduct any expenses saved. The hotel may make a flat-rate deduction. In this case, the customer is obliged to pay 90% of the contractually agreed room rental.

b) If the cancellation is made up to the 8th week before the start of the event, the hotel will charge an additional 35% of the lost food sales, in the event of a later cancellation up to and including the 7th day before the start of the event 70% and in the event of an even later cancellation 90% of the lost food sales. The amount resulting from the multiplication of the expected number of participants shall be taken as the lost food sales. If no price has yet been agreed, the menu orders shall be invoiced on the basis of the cheapest three-course menu of the respective valid event offer, in the case of buffet orders on the basis of the cheapest three-course buffet of the respective valid event offer.

c) If the hotel and customer have agreed a conference flat rate per participant, the hotel may additionally charge 35% of the conference flat rate per expected participant in the event of cancellation up to 8 weeks before the start of the event, 70% in the event of later cancellation up to and including the 7th day before the start of the event and 90% in the event of even later cancellation.

d) For the purposes of calculating lost beverage sales, a lump sum of EUR 15.00 per participant shall be charged for cancellations up to 8 weeks before the start of the event, and a lump sum of EUR 25.00 for later cancellations.

e) The deduction of saved expenses is already taken into account in the claims pursuant to 2 b) to 2 d). The customer is at liberty to prove that these claims and/or the claims pursuant to 2 a) have not arisen or have not arisen in the amount claimed.

V. Cancellation by the hotel

If the hotel has granted the customer the right to withdraw from the contract free of charge within a certain period, the hotel is also entitled to withdraw from the contract free of charge within the same period, but only if another customer wishes to book contractually agreed rooms or areas. Before exercising its right of cancellation, the hotel must give the customer the opportunity to waive its own right of cancellation. If the customer then waives his right of cancellation, the hotel is also no longer entitled to cancel the contract.

The hotel may also withdraw from the contract if the customer has not made a due advance payment or provided security and a reasonable grace period (3 days) set by the hotel has expired without success.

The hotel is also entitled to withdraw from the contract if there is an important reason for doing so. Important reasons may be

a) There are circumstances that make it impossible for the hotel to fulfil the contract; this does not apply if these circumstances originate from the hotel's sphere of risk;

b) when booking rooms, areas or events, the customer has intentionally or negligently provided misleading or false information about facts essential to the contract, for example about himself or the organiser or the purpose of the booking;

c) there are circumstances which justify the assumption that the business operations, safety or public reputation of the hotel may be impaired or jeopardised by the execution of the contract; this does not apply if these circumstances originate from the hotel's sphere of risk;

d) the customer has sublet or re-let the rooms or areas provided or uses them for purposes other than those agreed without the hotel's consent in text form;

e) a significant deterioration in the customer's financial circumstances occurs after conclusion of the contract.

If the hotel is justified in cancelling the contract, the customer shall not be entitled to compensation.

VI Changes to the number of participants and the time of the event

The customer is obliged to inform the hotel of the expected number of participants when booking the event. If the final number of participants is more than 10% above or below the expected number of participants, this change requires the hotel's consent in text form and must be communicated by the customer to the hotel at least 5 working days before the start of the event. Consent may be made dependent on a change to the agreed prices and an exchange of the confirmed rooms/spaces, unless this is unreasonable for the customer.

If the final number of participants does not correspond to the expected number of participants, the following numbers of participants shall be used as the basis for the hotel's services (menu prices, conference packages, etc.) to be charged according to the number of participants, unless otherwise agreed with the hotel in text form:

a) In the event of a reduction in the originally anticipated number of participants by up to and including 5%. In the event of an increase in the number of participants, the actual number of participants.

b) In the event of a reduction of more than 5%, the expected number of participants less 5% shall be taken as the basis. The customer is entitled to deduct from the agreed price the expenses that the hotel has saved due to the lower number of participants. The burden of proof for the amount of the reduction lies with the customer.

If the agreed start or end times of the event are postponed without the hotel's prior consent in text form, the hotel may charge additional costs for the continued readiness to provide services - in particular for the provision of staff and equipment - unless the hotel is responsible for the postponement.

VII Bringing food and beverages

The customer may not bring food and drinks to events. Anything to the contrary shall only apply if this has been agreed with the hotel in text form. In such cases, unless otherwise agreed, a contribution to cover overheads (cake fee, corkage fee, etc.) will be charged. The hotel accepts no liability for food and drinks brought into the hotel.

VIII Technical equipment and connections

If and insofar as the hotel procures technical or other equipment from third parties for the customer at the customer's instigation, it shall act in the name of, on behalf of and for the account of the customer. The customer must treat the equipment with care and return it properly. If third parties assert claims against the hotel arising from the provision of such equipment, the customer shall indemnify the hotel against such claims.

The customer may only operate his own electrical equipment on the hotel's power supply if the hotel has given its prior written consent. Any faults or damage to the hotel's technical equipment caused by the use of such equipment shall be borne by the customer, unless the hotel is responsible for them. The resulting electricity costs can be recorded and charged by the hotel at a flat rate.

With the hotel's consent, the customer is authorised to use his own telephone, fax and data transmission equipment. The hotel may charge a connection fee for this.

IX. Special regulations, in particular regarding liability issues for objects and decoration material brought along by the customer

Any exhibition or other items, including personal items, brought into the event rooms or the hotel are at the customer's risk. The hotel is only liable for loss, destruction or damage under the conditions specified in XI.

The decoration material provided by the customer must fulfil the fire protection requirements. The hotel may make the use of the decoration material dependent on the presentation of official proof. If the customer fails to provide such proof, the hotel may remove any decoration material already brought in at the customer's expense.

If the customer wishes to set up or bring in objects that are not typical for the planned event in the event rooms or on the rented areas, he must agree this with the hotel in advance. The same applies to objects which, although typical for the planned event, are at the same time capable of causing considerable danger to life and limb or property. After the end of the event, the customer must immediately remove any items brought along and his own decoration material. If the customer fails to fulfil this obligation, the hotel is entitled to remove and store the objects and decoration material itself and to charge the customer for the costs incurred.

If the items/decoration material remain in the event room, the hotel may charge the customer a reasonable compensation for use until they are removed. The customer shall be permitted to prove that the claim asserted has not arisen or has not arisen in the amount demanded.

X. Liability of the customer

If the customer is an entrepreneur (§ 14 BGB), he is liable for all damage to the building or inventory caused by himself or his legal representatives, event participants or visitors, employees or other third parties from his area.

The hotel may require the organiser to provide appropriate security (e.g. insurance, deposits, guarantees).

XI. Liability of the hotel, limitation of claims

The customer may only assert claims for damages, including those arising from pre-contractual obligations and unauthorised actions, insofar as they

are based on intent or gross negligence on the part of the hotel,

negligent breach of a contractual obligation typical of the contract by the hotel,

on a negligent breach of duty by the hotel leading to injury to life, limb or health,

the absence of a warranted characteristic of the booked event or rooms/spaces, or

on a mandatory statutory liability of the hotel (e.g. §§ 701 ff BGB);

Acts or omissions of the ‘Hotel’ shall also include acts or omissions of legal representatives or vicarious agents of the Hotel.

All exclusions and limitations of liability shall also apply in favour of the hotel's vicarious agents.

The customer is obliged to report defects immediately. He is also obliged to contribute to a reasonable extent to rectify the fault and to avoid or minimise the threat of damage. If there is a possibility that the hotel will incur unusually high damages, the customer must also notify the hotel of this immediately.

The duration of the regular limitation period for claims against the hotel is reduced to 2 years. Claims for damages against the hotel and the customer shall become time-barred 5 years after the claim arises, irrespective of knowledge. This shortening of the limitation period shall not apply to claims based on an intentional or grossly negligent breach of duty by the hotel or on injury to life, limb or health of the customer.

XII Final provisions

Amendments and additions to the contract or the General Terms and Conditions - including this provision - shall only be effective if they are made in text form. Unilateral amendments or additions by the customer are invalid.

The place of fulfilment and payment is Kronberg im Taunus.

This is also the exclusive place of jurisdiction for commercial transactions.

The law of the Federal Republic of Germany shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.

If individual or several provisions of these General Terms and Conditions are or become invalid or void, this shall not affect the validity of the remaining terms and conditions. Otherwise, the law shall apply.

General Terms and Conditions for the Hotel Accommodation Contract

Scope of application

These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and all other services and deliveries provided by the hotel for the customer in this context (hotel accommodation contract). The term ‘hotel accommodation contract’ includes and replaces the following terms: Accommodation Contract, Guest Accommodation Contract, Hotel Contract, Hotel Room Contract.

The subletting or re-letting of the rooms provided and their use for purposes other than accommodation require the prior written consent of the hotel, whereby § 540 paragraph 1 sentence 2 BGB is waived insofar as the customer is not a consumer.

The customer's general terms and conditions shall only apply if this has been expressly agreed in writing in advance and countersigned by the hotel.

Conclusion of contract, contract partners, limitation period

The contract is concluded upon acceptance of the customer's application by the hotel. The hotel is free to confirm the room booking in text form.

The contractual partners are the hotel and the customer. If a third party has ordered on behalf of the customer, he shall be liable to the hotel together with the customer as joint and several debtor for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party. Irrespective of this, each customer is obliged to forward all information relevant to the booking, in particular these General Terms and Conditions, to the guest.

All claims against the hotel are generally subject to a limitation period of one year from the commencement of the statutory limitation period. Claims for damages shall become time-barred after five years, irrespective of knowledge. The shortening of the limitation period does not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

Services, prices, payment, offsetting

The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services or to provide an adequate replacement.

The customer is obliged to pay the agreed or applicable prices of the hotel for the provision of the room and the other services used by him (including all ancillary services such as consumption, telephone, laundry, etc.). This also applies to services and expenses of the hotel to third parties (taxi, flowers, etc.) arranged by the customer. The agreed prices include the respective statutory value added tax. If the statutory VAT or any applicable local taxes and duties increase after conclusion of the contract, the hotel reserves the right to increase the agreed prices by the amount by which the applicable VAT or local taxes and duties have increased.

The hotel may make its consent to a subsequent reduction in the number of rooms booked, the hotel's services or the length of the customer's stay requested by the customer dependent on the price for the rooms and/or for the hotel's other services being increased.

The hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract in the form of a credit card guarantee, a deposit or similar. The amount of the advance payment and the payment dates shall be agreed in writing in the contract. In the case of advance payments or security deposits for package holidays, the statutory provisions remain unaffected.

In justified cases, e.g. payment arrears of the customer, the hotel is entitled to demand an advance payment or security deposit within the meaning of No. 5 above or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration, even after conclusion of the contract up to the beginning of the stay.

Furthermore, the hotel is entitled to demand a reasonable advance payment or security deposit within the meaning of No. 5 above from the customer at the beginning and during the stay for existing and future claims arising from the contract, insofar as such a payment has not already been made in accordance with No. 5 and/or 6 above.

The customer may only offset or reduce or exercise a right of retention with an undisputed or legally binding claim against a claim of the hotel.

Withdrawal by the customer (cancellation) / non-use of the hotel's services (no show)

The customer only has a right of cancellation of the contract concluded with him for the rental of hotel rooms if this has been agreed in writing in the contract. Cancellation by the customer of the contract concluded with the hotel must be made in good time and must be in writing. If this is not done, the agreed price from the contract must be paid even if the customer does not utilise contractual services. This shall not apply in the event of a breach of the hotel's obligation to take into account the rights, legal interests and interests of the customer, if the customer can no longer reasonably be expected to adhere to the contract as a result, or if the customer is entitled to any other statutory or contractual right of cancellation.

If the hotel has granted the guest an option in the contract to withdraw from the contract within a certain period without further legal consequences, the hotel is not entitled to compensation. Decisive for the timeliness of the cancellation is its receipt by the hotel. The guest must declare the cancellation in writing.

In the case of rooms not utilised by the customer, the hotel must offset the income from renting these rooms to other parties as well as the expenses saved. If the rooms are not rented to other parties, the hotel may demand the contractually agreed remuneration and make a flat-rate deduction for expenses saved by the hotel. In this case, the customer is obliged to pay at least 90% of the contractually agreed price for overnight stays with or without breakfast and for package arrangements with third-party services, 70% for half-board and 60% for full-board arrangements. The customer is at liberty to prove that the aforementioned claim did not arise or did not arise in the amount demanded.

Cancellation of the hotel

If it has been agreed in writing that the customer can withdraw from the contract free of charge within a certain period, the hotel is entitled to withdraw from the contract during this period if there are enquiries from other customers for the contractually booked rooms and the customer does not waive his right of withdrawal upon enquiry by the hotel.

If an advance payment or security deposit agreed upon or demanded in accordance with Clause III Numbers 5 and/or 6 above is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract.

Furthermore, the hotel is entitled to extraordinary cancellation of the contract for objectively justified reasons, for example if

force majeure or other circumstances for which the hotel is not responsible make fulfilment of the contract impossible;

rooms are booked with misleading or false information regarding material facts, e.g. the identity of the customer or the purpose of their stay;

the hotel has justified cause to believe that the use of the hotel's services may jeopardise the smooth operation of the hotel, its security or public reputation, without this being attributable to the hotel's sphere of control or organisation;

there is a breach of the above-mentioned Clause I No. 2.

In the event of justified cancellation by the hotel, the customer shall have no claim to compensation.

Room provision, handover and return

The customer does not acquire any claim to the provision of specific rooms.

Booked rooms are available to the customer from 15:00 on the agreed day of arrival. The customer is not entitled to earlier availability.

On the agreed day of departure, the rooms must be vacated and made available to the hotel by 12:00 noon at the latest. After this time, the hotel may charge 50% of the full accommodation price (list price) for the late vacating of the room until 6.00 p.m., and 100% from 6.00 p.m. onwards. This shall not give rise to any contractual claims on the part of the customer. The customer is at liberty to prove that the hotel has no or a significantly lower claim to a usage fee.

Liability of the hotel

The hotel is liable for its obligations under the contract with the diligence of a prudent businessman. Claims of the customer for damages are excluded. Excluded from this are damages resulting from injury to life, limb or health if the hotel is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the hotel and damages based on an intentional or negligent breach of typical contractual obligations by the hotel. A breach of duty by a legal representative or vicarious agent is equivalent to a breach of duty by the hotel. Should disruptions or defects in the hotel's services occur, the hotel shall endeavour to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obliged to make reasonable efforts to remedy the disruption and minimise any possible damage. If the guest culpably fails to notify the hotel of a defect, there shall be no entitlement to a reduction in the contractually agreed remuneration.

The hotel shall be liable to the customer for items brought into the hotel in accordance with the statutory provisions, i.e. up to one hundred times the room rate, up to a maximum of € 3,500, and up to € 800 for money, securities and valuables.

If the customer is provided with a parking space in a hotel car park, even for a fee, this does not constitute a safekeeping agreement. The hotel shall not be liable for loss of or damage to motor vehicles parked or manoeuvred on the hotel property and their contents, except in cases of intent or gross negligence. The above No. 1 sentences 2 to 4 apply accordingly.

Wake-up calls are carried out by the hotel with the utmost care. Messages, post and consignments of goods for guests are handled with care. The hotel will deliver, store and - on request - forward them for a fee. The above No. 1 sentences 2 to 4 apply accordingly.

Final provisions

Amendments or additions to the contract, the acceptance of the application or these General Terms and Conditions for Hotel Accommodation should be made in text form. Unilateral amendments or additions by the customer are invalid.

The place of fulfilment and payment is the registered office of the hotel.

The exclusive place of jurisdiction - also for disputes relating to cheques and bills of exchange - in commercial transactions is the registered office of the hotel under company law. If a contractual partner fulfils the requirements of § 38 paragraph 2 ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel under company law.

The law of the Federal Republic of Germany shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.

Should individual provisions of these General Terms and Conditions for the hotel accommodation contract be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.